01
How do patients book?
A patient chooses an appointment type, an available time and enters the details needed for booking. After submission, the appointment appears in the practice calendar. The flow should also be clear on a phone.
- Choose an appointment type
- Choose an available time
- Receive booking information
02
How does the practice set availability?
In the panel, you define appointment types, durations and practitioner availability. Patients then choose from times based on that schedule while the team works with one calendar.
- Practitioner schedules
- Different appointment durations
- Breaks and unavailable days
03
Appointment notifications
MedPlano includes visit-related notifications. Available channels, message scope and any limits depend on configuration and plan. Check the details before opening booking to patients.
04
The scope of a booking system
The calendar is for arranging appointments. It does not replace medical records, diagnosis or treatment systems. A booking form should ask only for information needed to arrange a visit.
Frequently asked questions
Can patients book outside reception hours?
Yes. The booking page is available online and shows times the practice has made available in its schedule.
Can appointment types have different durations?
Yes. Appointment type and duration are part of the calendar configuration.
Does MedPlano hold patient medical records?
No. The product covers websites and booking, not medical records or diagnosis.
Plan how your practice takes bookings
Prepare your appointment types, their durations and opening hours. That is enough to start planning your calendar setup.
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